Free Shipping for all UK orders over £75

Delivery / Returns

UK Delivery Policy – Acme Seals Ltd

At Acme Seals Ltd, we aim to provide fast, reliable, and transparent delivery across the UK. Whether you’re ordering tamper‑evident seals, security tags, or custom locking solutions, we make sure your products arrive on time and in perfect condition.

Standard UK Delivery (1–3 Working Days)

  • Despatch time: Orders are usually despatched within 1–3 working days.
  • Free UK delivery: Free Mainland UK delivery on orders over £75 (excluding VAT).
  • Stock availability: If an item is out of stock, we will contact you promptly. You can:
    • Wait for the item to be restocked
    • Choose an alternative product
    • Cancel the order for a full refund
  • Returns: If goods are ordered in error, return shipping costs are the customer’s responsibility.

Next Day UK Delivery

  • Order cut‑off: Place your order by 12:00 PM (Monday–Thursday) for next working day delivery.
  • Friday orders: Orders placed by 12:00 PM on Friday will be delivered on the following Monday.
  • Weekend orders: Orders placed after 12:00 PM on Friday or during the weekend are processed on the next working day.
  • Stock notification: If an item is unavailable, we will notify you immediately and discuss alternative options.
  • Returns: Return shipping for incorrectly ordered items is the customer’s responsibility.

Why Choose Acme Seals Ltd for UK Delivery?

  • Fast and efficient despatch from our UK‑based warehouse
  • Free delivery on qualifying orders
  • A trusted supplier of tamper‑evident security seals and logistics solutions
  • Clear communication and a customer‑first approach

Returns, Cancellations & Refund Policy – Acme Seals Ltd

At Acme Seals Ltd, we want you to be completely satisfied with your purchase. Below you’ll find clear guidance on returns, cancellations, and refunds, including how to start the process.

Returns Policy

  • You may return new, unused, and unopened items within 30 days of delivery for a full refund.
  • Items must be returned in their original packaging and in a resalable condition.
  • If goods are ordered in error, return shipping costs are the customer’s responsibility.

To start a return, please email [email protected] with your order number and the reason for return. Our team will guide you through the next steps.

Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, please notify us within 6 months of delivery.
  • We will arrange a replacement or a full refund at no extra cost to you.
  • We may ask for photographic evidence to help process your claim quickly.

Order Cancellations

  • Orders can be cancelled before despatch for a full refund.
  • Refunds for cancelled orders are processed within 14 days to the original payment method (card or PayPal).
  • If your order has already been despatched, please follow the Returns Policy above.

Refunds

  • Refunds are processed once returned items have been received and inspected.
  • You will be notified by email once your refund has been issued.
  • Refunds are typically completed within 5–7 working days of receiving the returned goods.
Security Seals by Acme Seals
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